Professional Summary
Results-driven Virtual Assistant and Customer Support Specialist with experience in client communication, operations coordination, recruitment support, and call handling. Known for strong attention to detail, adaptability in fast-paced environments, and building positive client relationships. Experienced in supporting international clients and meeting performance-based targets.
Selected Expertise — 2026
Edwin Delosreyes — Professional Portfolio
Results-driven Virtual Assistant and Customer Support Specialist with experience in client communication, operations coordination, recruitment support, and call handling. Known for strong attention to detail, adaptability in fast-paced environments, and building positive international client relationships.
Work Sample 01
Client Call Handling & Lead Qualification
Managing daily high-volume calls, following scripts for conversation flow, and qualifying leads to schedule follow-ups and appointments.
RESULT: Maintained high satisfaction and met all call resolution targets through quality service.
Work Sample 02
Recruitment & Candidate Coordination
Screening qualified candidates, scheduling applicant interviews, and optimizing the onboarding documentation via Google Workspace and Trello.
RESULT: Reduced scheduling conflicts and significantly improved recruitment organization and tracking.
Work Sample 03
Operations & Workflow Management
Coordinating daily logistics as a Shipping Supervisor, managing performance monitoring, and resolving operational delays promptlty.
RESULT: Strengthened accountability and maintained consistent timely delivery performance for 2026 logsitics.
Tools & Ecosystems
Proficiency in Google Workspace, Zoho, Trello, Zendesk, RingCentral, 3CX, Microsoft Office, Canva, Adobe Express, and diverse CRM & Call Dialer Systems.
Core Strengths & Values
Strong Communication, Detail-Oriented Remote Workflow, Rapid Learning, and Performance-Driven execution with a focus on Professionalism and Consistency.
Tools & Systems Experience
Expert proficiencies in industry-leading software designed to streamline operations and enhance client communication.
Google Workspace
RingCentral
Zoho & CRM
3CX System
Trello
Microsoft Office
Zendesk
Creative Suite
Why Work With Me
01
Strong Communication & Rapport
Expertise in handled inbound and outbound client calls, maintaining a natural conversation flow while qualifying leads and resolving concerns with a focus on customer satisfaction.
02
Detail-Oriented & Organized
A methodical approach to recruitment, coordination, and operations management. From screening resumes to tracking candidate progress, I ensure precision at every step.
03
Fast Learner & Adaptable
Highly adaptable to new systems and environments. Proficient in Trello, Zoho, CRM tools, and communication platforms like Zoom and RingCentral.
04
Reliable & Performance-Driven
I focus on professionalism and building strong working relationships. I take pride in helping businesses grow by providing reliable support and maintaining high service standards.
GET IN TOUCH
I focus on professionalism, consistency, and building strong working relationships. I take pride in helping businesses grow by providing reliable support and maintaining high service standards. Let's discuss how I can support your operations.
hello@delosreyes.pro
RESULTS DRIVEN • ADAPTABLE • PERFORMANCE FOCUSED •